FAQ Information |
Are your shoes authentic? | ||||||
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Yes. all of our shoes are authentic and come with their original box. We do not sell fakes, variants, or customized products. | ||||||
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Can I buy only 1 pair of shoe? how much for Shipping and Handling? | ||||||
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Yes, you can order only 1 pair of shoe, and free shipping. If You Order More Than 5 Pairs, Please Contact Us For More Special Discount! | ||||||
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Can I track my stuff on-line when I pay? How long I can get my stuff? | ||||||
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Yes, when we send the goods, we will give you a track NO. you can track your package on-line after 1 day, and delivery time varies depending on your location and shipping method, but most packages arrive in approximately 3-6 days. | ||||||
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How can I get information after I have paid for the shoes? | ||||||
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We will email the tracking number of the express company to you as soon as we receive the tracking number. | ||||||
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Whats your return policy? | ||||||
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We will return if you do not receive the goods. - Some unexceptable reasons for exchange are: "I dont want the shoes anymore" or " I ordered the wrong size or color". Colors of shoes are darker or lighter than shown on the picture. - Acceptable Reasons for exchange: Wrong shoe or size sent by the factory , mistake made from our side. | ||||||
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Can I get a catalog? | ||||||
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We do not publish a mail-order catalog because the inventory changes too frequently. | ||||||
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How do I contact you if I have a question? | ||||||
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We prefer to be contact by Email or via MSN. | ||||||
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Do you ship to International locations (any country other than USA and Europe)? | ||||||
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Yes. We currently ship to many international locations. | ||||||
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Can you reserve a shoe for me until I can pay for it? | ||||||
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Yes of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for one week. However, after one week, if we havent received your payment, we will sell it further to someone else. | ||||||
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